Terms of service

By signing up for or using Pull Different (“the Service”), you agree to these Terms. If you're using the Service on behalf of a company, you confirm you have authority to bind that company to these Terms.

Pull Different is a multi-tenant SaaS operations platform for sports-card breakers, resellers, and manufacturers. The Service is provided by Pull Different Technologies (“us”, “we”).

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is built for businesses and is not directed at children.

You are responsible for keeping your credentials confidential and for everything done under your account. Notify us at hello@pulldifferent.io if you suspect unauthorized access.

We may suspend or terminate accounts that violate these Terms, fail to pay, or pose a risk to the platform or other tenants.

Paid plans renew automatically at the interval you selected at signup. Card details are tokenized and stored by our PCI-compliant payment processor; we never see them. Free trials require a valid payment method and will convert to a paid plan at the end of the trial unless cancelled.

Fees are non-refundable except where required by law. Cancel at any time from Settings → Billing; access continues to the end of the current billing period.

You retain all rights to the operational data your tenant generates. We get a limited license to host, process, and back up that data so the Service can run. We will not sell it or share it with advertisers. See our Privacy Policy for specifics.

For your own account data (your name, email, billing details) we act as the data controller. For the operational data you load into your tenant — including your customers' names, contact details, and order history — you are the controller and we act as your processor, handling that data only on your instructions and as needed to run the Service.

You are responsible for having a lawful basis to collect the personal data you put into the Service, for giving your own customers the notices they're owed, and for honoring their requests. We'll assist where we reasonably can.

While your account is active you can export your data at any time from the export tools in the app. Export anything you want your own copy of before you cancel.

After cancellation we retain your tenant's data rather than deleting it on a schedule, so your account and its history can be restored if you come back. Where privacy law gives you a right to erasure of personal data, we honor it — see the Privacy Policy.

The Service displays estimated card values drawn from third-party data sources and, in some cases, from statistical or AI-assisted estimates. These are informational estimates, not appraisals, guarantees of value, or investment advice. Values move, source data can be wrong or stale, and an estimate is not a promise that any card will sell for any amount. You are solely responsible for your own pricing, buying, grading, and selling decisions, and we are not liable for losses that follow from them.

Where the Service lets you list to, or buy from, other users (including PULL X), the contract of sale is between the buyer and the seller. We provide the venue and the tooling; we are not a party to the sale and do not take ownership of, inspect, authenticate, or guarantee any item.

Sellers are responsible for accurate descriptions, lawful sale of the items listed, honoring stated shipping timelines, and any applicable taxes. Buyers are responsible for reading listings before purchasing. We charge sellers a platform commission that is disclosed before a listing goes live; commission rates may change on notice.

We may remove listings, hold or reverse funds, and suspend accounts where we reasonably suspect fraud, misrepresentation, or a violation of these Terms.

You agree not to:

• Use the Service to commit fraud, harass, or break the law.
• Attempt to access other tenants' data or bypass tenant isolation.
• Reverse engineer, copy, or resell the Service without our written permission.
• Send spam, malware, or anything else that puts the platform or its users at risk.
• Exceed published API rate limits or attempt to disrupt the Service for other tenants.

The Service connects to third-party services — marketplaces, storefronts, streaming platforms, accounting tools, and pricing data sources — at your direction. You're responsible for your relationships and any data shared with those services. We're not liable for their availability, accuracy, or actions.

Features marked beta, preview, or early access are provided for evaluation, may change or be withdrawn without notice, and are excluded from any availability commitment. Don't rely on them for anything you can't afford to lose.

We aim for high availability but don't guarantee uninterrupted service. We may schedule maintenance and will give reasonable notice for planned downtime.

The Service is provided “as is.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of these Terms or your use of the Service will not exceed the amounts you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect, consequential, or punitive damages.

You agree to indemnify us against claims arising from your violation of these Terms, your misuse of the Service, or your infringement of any third-party right.

Neither party is liable for failure to perform caused by events outside its reasonable control — including outages at our hosting, payment, or data providers, network failures, natural disasters, or government action.

You may cancel at any time from Settings → Billing. We may terminate or suspend your access for material breach of these Terms, non-payment, or legal risk; where practical we'll give notice and a chance to fix the problem first. We may also discontinue the Service entirely on 30 days' notice, with a pro-rata refund of any prepaid, unused fees.

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws principles. The state and federal courts located in Sheridan County, Wyoming have exclusive jurisdiction over any dispute arising out of these Terms, and both parties consent to that jurisdiction.

Before filing anything, contact us at hello@pulldifferent.io and give us 30 days to resolve the issue directly.

These Terms, together with the Privacy Policy, are the entire agreement between us on this subject and replace any earlier understanding. If any provision is held unenforceable, the rest stays in force. Our failure to enforce a provision isn't a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

We may update these Terms when the Service changes materially. The effective date at the top of this page always reflects the current version, and we'll email active account holders when a change materially affects your rights or obligations. Continued use after a change means you accept the new Terms. Price increases take effect at your next renewal after at least 30 days' notice.

Questions? Email hello@pulldifferent.io.